Airline updates for Corona Virus disruptions
Click here to view the policies of Vistara.
As per the announcement by the Government of India to extend the nation-wide lockdown, our domestic and international operations stand suspended till 23:59 hours of 3rd May 2020. This may cause you to re-evaluate your bookings with us and reconsider your travel plans.
We offer you extended validity on your existing bookings
If you were unable to make a change to your booking before your travel date or wish to make a change to your upcoming travel booking, please do not worry. Your PNR has been automatically extended till 31st December 2020 and remains valid in our system.
The above extension of validity and flexibility is applicable if your ticket is issued on or before 14th April 2020 for travel commencing on or before 31st May 2020.
We offer you the flexibility to change dates and sectors
We understand that you may not wish to travel on the same domestic sector in the future. Therefore, in addition to opting for an alternate travel date, we are also offering you the flexibility to pick an alternate domestic sector, if you wish to. You can opt for the same till 31st December 2020, without any change fee. However, the fare differential, if any, will be applicable.
Simply get in touch to change your booking
If you have decided on a firm alternate travel date or an alternate travel sector, we request you to reschedule your booking by calling the Vistara Customer Service Center on +91 9289228888 or by sending an email to custrelations@airvistara.com.
For bookings made through travel agents or online travel portals, please contact your travel agents or the travel portal helpdesk for this change.
For our Club Vistara members:
Your Tier Status remains unchanged
We have extended your current CV Tier Status till 30th September 2020. In case your Tier Status was due for re-evaluation between 18th March 2020 and 30th September 2020, it will now be re-evaluated on 1st October 2020.
Your One-Class Upgrade vouchers and complimentary ticket vouchers through our Axis Bank Vistara Credit Cards and Club Vistara SBI Credit Cards remain unaffected
If you are currently holding One Class Upgrade vouchers issued as part of your tier benefit or complimentary ticket vouchers through our co-brand credit cards that expire during the lockdown period i.e. 25th March 2020 onwards, we will be issuing you a fresh set of vouchers with a 4-month validity once we restart our operations. For example: If we restart operations on 4th May 2020, we will issue vouchers to replace the expired vouchers, that can be used till 3rd September 2020. This is not valid for One-Class Upgrade vouchers issued as a promotion.
Your CV Points balance will remain intact
In case your CV Points are expiring during the lockdown period beginning 25th March 2020 onwards, we will be re-crediting equivalent CV Points to your CV account. These CV Points will also be issued and communicated to you once we restart operations and will be valid for a period of 4 months from date of issuance.
We thank you for your support and understanding. Stay home, stay safe!
Terms and Conditions for flight rescheduling:
The flexibility is offered for all bookings made on or before 14th April 2020 for travel commencing on or before 31st May 2020. The same is applicable for redemption bookings as well.
The PNR number of the original booking is essential for rescheduling the flight. Customer must pick an alternate date of travel and/or an alternate domestic sector till 31st December 2020.
Flexibility to change the sector is only applicable to bookings made on our domestic sector. For bookings made on international sectors, only the flexibility to change the date is offered.
Bookings made directly through the website, mobile app or call center, can be rescheduled by calling the Vistara Customer Service Center on +91 9289228888 any time till 31st December 2020. Your booking will be changed without any change fee, however, the fare differential, if any, will be applicable.
Any subsequent changes will include the regular change fee and fare difference.
Rescheduling will only be done for existing customers
Other fare conditions as per the booking rules apply.
The PNR is non-transferable/non-refundable and cannot be clubbed with any existing offer.
For bookings made through a complimentary voucher, only one change of date and sector is permitted.
The upgrade vouchers used will be forfeited and the change will be applicable in the upgraded cabin class (if the redemption class is available), otherwise it will be applicable in the original booking class.
The Novel Coronavirus (COVID-19) cases have now been confirmed in more than 90 countries and the foot prints of this virus have now been found in India. A public health situation of this scale requires a concerted effort to prevent further importation of cases and build up a robust response system.
The National Carrier Air India has always been in the forefront to augment the efforts of the Central Government in times of national calamities. The ongoing evacuation of fellow citizens from affected countries by team Air India has been applauded by no less than The Hon'ble President and The Prime Minister of India.
In order to reduce the stress & anxiety of the passengers who must travel during this trying time and also to facilitate those who wants to postpone the date of travel, Air India has decided to provide Free of Charge rescheduling as per the following: